Edit C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\odbc\7.0.1\help\reference\refpreface.02.5.html
<?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xml:lang="en" lang="en" xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html;charset=utf-8" /> <meta http-equiv="Content-Style-Type" content="text/css" /> <!-- MOTW-DISABLED saved from url=(0014)about:internet --> <title>Contacting Customer Support</title> <link rel="StyleSheet" href="css/refpreface.css" type="text/css" media="all" /> <link rel="StyleSheet" href="css/webworks.css" type="text/css" media="all" /> <script type="text/javascript" language="JavaScript1.2" src="wwhdata/common/context.js"></script> <script type="text/javascript" language="JavaScript1.2" src="wwhdata/common/towwhdir.js"></script> <script type="text/javascript" language="JavaScript1.2" src="wwhdata/common/wwhpagef.js"></script> <script type="text/javascript" language="JavaScript1.2"> <!-- var WebWorksRootPath = ""; // --> </script> <script type="text/javascript" language="JavaScript1.2"> <!-- // Set reference to top level help frame // var WWHFrame = WWHGetWWHFrame("", true); // --> </script> <script type="text/javascript" language="JavaScript1.2" src="scripts/expand.js"></script> </head> <body class="" style="background-color: #FFFFEE;" onload="WWHUpdate();" onunload="WWHUnload();" onkeydown="WWHHandleKeyDown((document.all||document.getElementById||document.layers)?event:null);" onkeypress="WWHHandleKeyPress((document.all||document.getElementById||document.layers)?event:null);" onkeyup="WWHHandleKeyUp((document.all||document.getElementById||document.layers)?event:null);"> <br /> <div class="WebWorks_Breadcrumbs" style="text-align: left;"> <a class="WebWorks_Breadcrumb_Link" href="refpreface.02.1.html#113349">Preface </a> : Contacting Customer Support</div> <hr align="left" /> <blockquote> <div class="head_1"><a name="113349">Contacting Customer Support</a></div> <div class="Body"><a name="119410">Progress DataDirect offers a variety of options to meet your customer support needs. </a>Please visit our Web site for more details and for contact information:</div> <div class="Body" style="color: #0000ff; font-style: normal; font-variant: normal; font-weight: normal; text-transform: none; vertical-align: baseline;"><span class="Cross_ref_"><a href="http://www.datadirect.com/support/index.html" target="external_window" name="119412">http://www.datadirect.com/support/index.html</a></span></div> <div class="Body"><a name="119413">The Progress DataDirect Web site provides the latest support information through our </a>global service network. The SupportLink program provides access to support contact details, tools, patches, and valuable information, including a list of FAQs for each product. In addition, you can search our Knowledgebase for technical bulletins and other information.</div> <div class="Body"><a name="119414">When you contact us for assistance, please provide the following information:</a></div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119415">Your customer number or the serial number that corresponds to the product for which </a>you are seeking support, or a case number if you have been provided one for your issue. If you do not have a SupportLink contract, the SupportLink representative assisting you will connect you with our Sales team.</div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119416">Your name, phone number, email address, and organization. For a first-time call, you </a>may be asked for full customer information, including location.</div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119417">The Progress DataDirect product and the version that you are using.</a></div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119418">The type and version of the operating system where you have installed your product.</a></div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119419">Any database, database version, third-party software, or other environment information </a>required to understand the problem.</div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119420">A brief description of the problem, including, but not limited to, any error messages you </a>have received, what steps you followed prior to the initial occurrence of the problem, any trace logs capturing the issue, and so on. Depending on the complexity of the problem, you may be asked to submit an example or reproducible application so that the issue can be re-created.</div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119421">A description of what you have attempted to resolve the issue. If you have researched </a>your issue on Web search engines, our Knowledgebase, or have tested additional configurations, applications, or other vendor products, you will want to carefully note everything you have already attempted.</div> </td> </tr> </table> </div> <div class="list_bulleted_outer" style="margin-left: 0pt;"> <table border="0" cellspacing="0" cellpadding="0" summary=""> <tr style="vertical-align: baseline;"> <td> <div class="list_bulleted_inner" style="width: 18pt; white-space: nowrap;">â? </div> </td> <td width="100%"> <div class="list_bulleted_inner"><a name="119422">A simple assessment of how the severity of the issue is impacting your organization.</a></div> </td> </tr> </table> </div> <div class="Body"><a name="115912"> </a></div> <div class="Body"><a name="112645"> </a></div> <div class="Body"><a name="117715"> </a></div> <div class="Body"><a name="117722"> </a></div> <div class="Body"><a name="117729"> </a></div> <div class="Body"><a name="117736"> </a></div> <div class="Body"><a name="117743"> </a></div> <div class="Body"><a name="117750"> </a></div> <div class="Body"><a name="117757"> </a></div> <div class="Body"><a name="117764"> </a></div> <div class="Body"><a name="117771"> </a></div> <div class="Body"><a name="117778"> </a></div> <div class="Body"><a name="117785"> </a></div> <div class="Body"><a name="117792"> </a></div> <div class="Body"><a name="117799"> </a></div> <div class="Body"><a name="117806"> </a></div> <div class="Body"><a name="117813"> </a></div> <div class="Body"><a name="117820"> </a></div> <div class="Body"><a name="117827"> </a></div> <div class="Body"><a name="117834"> </a></div> <div class="Body"><a name="117841"> </a></div> <div class="Body"><a name="117848"> </a></div> <div class="Body"><a name="117855"> </a></div> <div class="Body"><a name="117862"> </a></div> <div class="Body"><a name="117869"> </a></div> <div class="Body"><a name="117876"> </a></div> <div class="Body"><a name="117883"> </a></div> <div class="Body"><a name="117890"> </a></div> <div class="Body"><a name="117897"> </a></div> <div class="Body"><a name="117904">May 2012, Release 7.0.1 of DataDirect Connect Series </a><span class="forbody">for</span> <span class="APIbody">ODBC</span>, Version 0001</div> <script type="text/javascript" language="JavaScript1.2"> <!-- // Clear related topics // WWHClearRelatedTopics(); document.writeln(WWHRelatedTopicsInlineHTML()); // --> </script> </blockquote> <script type="text/javascript" language="JavaScript1.2"> <!-- document.write(WWHRelatedTopicsDivTag() + WWHPopupDivTag() + WWHALinksDivTag()); // --> </script> </body> </html>
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