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<%/******************************************************************************
 * Copyright (c) 2000-2007 e-Deal
 *
 * e-Deal S.A.
 * 55 rue Brillat Savarin
 * 75013 Paris
 * France
 *
 * T: +33 (0)1 53 80 80 30
 * F: +33 (0)1 73 01 69 77
 * http://www.e-deal.com
 * 
 * La diffusion de ce code source sous quelque forme que ce soit sans
 * l'autorisation de E-DEAL est interdite.
 *
 * Vous êtes autorisés à modifier ce code source uniquement pour votre usage
 * propre et sous réserve que les mentions de copyright demeurent intactes.
 *
 * Ce code est fourni en l'état. Aucune garantie d'aucune sorte, explicite ou
 * implicite n'est donnée. En aucun cas E-DEAL ne pourra être tenu pour
 * responsable des dommages pouvant résulter de l'utilisation de ce code
 * source.
 *
 *
 ******************************************************************************/%>
<%@page session="true" import="com.edeal.frontline.*,java.util.*,com.edeal.frontline.services.*,com.edeal.frontline.services.cti.*"%><%@ page import="com.edeal.frontline.services.cti.CTIServiceClient" %><%@ taglib uri="http://www.e-deal.com/taglib/fl" prefix="fl" %><%final org.apache.commons.logging.Log logger = org.apache.commons.logging.LogFactory.getLog(getClass());
logger.warn("Test agent ready");

String contextPath = (String) session.getAttribute("contextPath");
FlContext context = null;
if (contextPath != null) {
	context = Frontline.getContext(contextPath);
} else {
	context = Frontline.getContext(request.getContextPath());
}

DataDictionary dico = context.getDataDictionary();

CTIServiceClient cti = null;
String actorID = (String) session.getAttribute("actorID");

// Java way to test if the agent is ready and put him ready or not.
boolean isActorReady = false;
boolean wantActorReady = true;
//String reason = "pause";
String reason = Utils.getRequestParameter(context, request, "reason");
if ("+".equalsIgnoreCase(reason)) {
	reason = "";
}
try{
	cti = (CTIServiceClient)context.getServiceManager().getServiceClient(session, "CTI");
	isActorReady = cti.isActorReady(actorID);
	wantActorReady = !isActorReady;
//	((CTIProviderGenesys)cti.getProvider()).setActorReady(actorID, !isActorReady);
}catch(Exception e){
	logger.warn("Error in CTI Service :\n"+e.getMessage());
}%>
<html>
<head>
<META Http-Equiv="Cache-Control" Content="no-cache">
<META Http-Equiv="Pragma" Content="no-cache">
<META Http-Equiv="Cache" Content="no store">
<META Http-Equiv="Expires" Content="0">
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/ajax/sarissa.js"></script>
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/ajax/ajax.js"></script>
<script language="javascript">
	var genesysOperation = '<fl:webapp/>/<%=GenesysServlet.SERVLET_NAME%>?<%=GenesysServlet.URL_ACTION_PARAMETER%>=';
	
	var isReady = genesysOperation+'<%=GenesysServlet.IS_READY_OPERATION%>';
	var setReady = genesysOperation+'<%=GenesysServlet.READY_OPERATION%>';
	//var reason = <%= reason %>;
	
	function isAgentReady(){
		// url like genesys?op=isready
		var url = isReady;
		url=encodeURI(url);
		//alert("url called : "+url);
		doAjax(url);
	}
	
	function setAgentReady(toReady, reason){
		// url like genesys?op=ready&readyState=true|false&reason=
		var url = setReady+'&readyState='+toReady;
		if (reason != '') {
			url = url + '&reason='+reason;
		}
		url=encodeURI(url);
		//alert("url called : "+url);
		doAjax(url);
	}
	
	function doSubmit(status) {

<%-- Change actor status to 'Not available' if 'status' is '2', 
		otherwise change it to 'Available'. --%>
	    // The reason for the readiness.
		var reason = '';
		<%--<% if (!wantActorReady) { %>--%>
		if (status==2) {
			<%-- Become not ready. --%>
			reason = window.document.form_dispo.reason.options[window.document.form_dispo.reason.selectedIndex].value;
		}
		<%--<% } %>--%>
		//alert(reason);
		//if (reason != '') {
			<%--setAgentReady(<%= wantActorReady %>, reason);--%>
			setAgentReady((status==1?true:false), reason);

<%-- Get in window.opener (infobar.jsp) the node atribute actorstatus,
			and update both CTI status with reason, and the actor status (copy/paste) 
			of changeActorStatus in global_js.jsp, but do not delegate or infinite loop
			can occur. Inspired of global_js.jsp#changeActorStatus(). --%>
			var node = window.opener.document.getElementById("actorstatus");
			var currStatus = node.getAttribute("actorstatus");
			if (currStatus == '<%=  dico.getRefIdByCode("Sta", "Val", "ACTIF") %>') {
				node.setAttribute('actorstatus', '<%=  dico.getRefIdByCode("Sta", "Val", "INDISPO") %>');
				node.src = '<fl:webapp/>/icons/infobar/ico_pas_dispo.gif';
				node.title = '<%= dico.getRefDisp(session, "Sta", "Te1", dico.getRefIdByCode("Sta", "Val", "INDISPO")) %>'
				doAjax("<fl:link url="<%= \"/save_object_ajax.fl?type=Actor&$$presentFields=ActStaID&id=\" + (String)session.getAttribute(\"actorID\") %>"/>&ActStaID=" + encodeURIComponent('<%= dico.getRefIdByCode("Sta", "Val", "INDISPO") %>'));	
			} else {
				node.setAttribute('actorstatus', '<%=  dico.getRefIdByCode("Sta", "Val", "ACTIF") %>');
				node.src = '<fl:webapp/>/icons/infobar/ico_dispo.gif';
				node.title = '<%= dico.getRefDisp(session, "Sta", "Te1", dico.getRefIdByCode("Sta", "Val", "ACTIF")) %>'
				doAjax("<fl:link url="<%= \"/save_object_ajax.fl?type=Actor&$$presentFields=ActStaID&id=\" + (String)session.getAttribute(\"actorID\") %>"/>&ActStaID=" + encodeURIComponent('<%= dico.getRefIdByCode("Sta", "Val", "ACTIF") %>'));
			}		
		//}
		window.document.form_dispo.action='<fl:webapp/>/cti/testagentready2.jsp';
		window.document.form_dispo.submit();
		window.close();
	}
</script>
</head>
<body>
<form name="form_dispo">
<table width="550" border="0" cellspacing="0" cellpadding="4" class="transparent">
	<tr>
		<td class="transparent">Mode agent désiré :</td>
		<td class="transparent">
			<% if (wantActorReady) { %>
				
				<a href="javascript:doSubmit(1);">disponible</a></td><td class="transparent">   
				<a href="javascript:doSubmit(2);">indisponible</a>    <td>Motif : </td><td><select name="reason"><option value="1">Traitement Dossier</option><option value="2">Pause Agent</option><option value="3">Entretien individuel</option><option value="4">Réunion d'équipe</option><option value="5">Formation</option><option value="6">Entretien client physique</option></select></td>
			<% } else { %>
				<a href="javascript:doSubmit(2);">indisponible</a>    <td>Motif : </td><td><select name="reason"><option value="1">Traitement Dossier</option><option value="2">Pause Agent</option><option value="3">Entretien individuel</option><option value="4">Réunion d'équipe</option><option value="5">Formation</option><option value="6">Entretien client physique</option></select></td>
			<% } %>
		</td>
	</tr>
</table>
</form>
</body>	
</html>

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