Edit C:\galaxie\Back\galaxie\js\cti\cti_genesys

Edit C:\galaxie\Back\galaxie\js\cti\cti_genesys_js.jsp

<%/******************************************************************************
 * Copyright (c) 2000-2007 e-Deal
 *
 * e-Deal S.A.
 * 55 rue Brillat Savarin
 * 75013 Paris
 * France
 *
 * T: +33 (0)1 53 80 80 30
 * F: +33 (0)1 73 01 69 77
 * http://www.e-deal.com
 * 
 * La diffusion de ce code source sous quelque forme que ce soit sans
 * l'autorisation de E-DEAL est interdite.
 *
 * Vous êtes autorisés à modifier ce code source uniquement pour votre usage
 * propre et sous réserve que les mentions de copyright demeurent intactes.
 *
 * Ce code est fourni en l'état. Aucune garantie d'aucune sorte, explicite ou
 * implicite n'est donnée. En aucun cas E-DEAL ne pourra être tenu pour
 * responsable des dommages pouvant résulter de l'utilisation de ce code
 * source.
 *
 *
 ******************************************************************************/%><%@page session="true" import="com.edeal.frontline.*,java.util.*,com.edeal.frontline.services.*,com.edeal.frontline.services.cti.*"%><%@ page import="com.edeal.frontline.services.cti.CTIServiceClient" %><%@taglib uri="http://www.e-deal.com/taglib/fl" prefix="fl" %><%final org.apache.commons.logging.Log logger = org.apache.commons.logging.LogFactory.getLog(getClass());
logger.warn("Page GENESYS");
String contextPath = (String) session.getAttribute("contextPath");
	FlContext context = null;
	if (contextPath != null) {
		context = Frontline.getContext(contextPath);
	} else {
		context = Frontline.getContext(request.getContextPath());
	}
	DataDictionary dico = context.getDataDictionary();

String pPhone = Utils.getRequestParameter(context, request, "phone");
logger.warn("Phone :"+pPhone);

logger.warn("REQUEST HOST:"+request.getRemoteAddr());

CTIServiceClient cti = null;
String polInterval=null;

try{
	cti = (CTIServiceClient)context.getServiceManager().getServiceClient(session, "CTI");
	if (cti != null) {
		polInterval = cti.getOption("PollInterval","1000");
	}
}catch(Exception e){
	logger.warn("Error in CTI Service :\n"+e.getMessage());
}%>
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/ajax/sarissa.js"></script>
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/ajax/ajax.js"></script>

var genesysOperation = '<fl:webapp/>/<%=GenesysServlet.SERVLET_NAME%>?<%=GenesysServlet.URL_ACTION_PARAMETER%>=';

var call = genesysOperation+'<%=GenesysServlet.CALL_OPERATION%>';
var transfert= genesysOperation+'<%=GenesysServlet.TRANSFER_OPERATION%>';
var answer= genesysOperation+'<%=GenesysServlet.ANSWER_OPERATION%>';
var release= genesysOperation+'<%=GenesysServlet.RELEASE_OPERATION%>';
var initiateTransfer = genesysOperation+'<%=GenesysServlet.INITIATE_OPERATION%>';
var completeTransfer = genesysOperation+'<%=GenesysServlet.COMPLETE_OPERATION%>';
var reconnectTransfer = genesysOperation+'<%=GenesysServlet.RECONNECT_OPERATION%>';
var hold = genesysOperation+'<%=GenesysServlet.HOLD_OPERATION%>';
var retrieve = genesysOperation+'<%=GenesysServlet.RETRIEVE_OPERATION%>';

var okResponse='OK';
var koResponse='NOK';
var callReturn='caller=';

var pool='<fl:webapp/>/call_pool';

// *********** Starts the polling ***********
function doOnLoadCTI(){		
	startListen();
}

// ************ Outbound calls : auto dial ************
function doCallCTI(pPhone){
	var formatedPhone = getPurePhone(pPhone);	
	var url = call+'&phone='+formatedPhone;
	url=encodeURI(url);
	//alert("url called : "+url);
	doAjax(url); //, cTIReturn);
}

// ************ Answer & Release a call. **************
function doAnswerCTI(pRef){
	var url = answer;
	url=encodeURI(url);
	doAjax(url); //, cTIReturn);
}

function doReleaseCTI(pRef){
	var url = release;
	url=encodeURI(url);
	doAjax(url); //, cTIReturn);
}

// ************* Mute Transfer **************
function doTransferCTI(pRef, pPhone){
	var ref = '';
	if (pRef!=null) ref = pRef;

var formatedPhone = getPurePhone(pPhone);
	
	var url = transfert+'&phone='+formatedPhone+'&ref='+ref;
	url=encodeURI(url);
	doAjax(url); //, cTIReturn);
}

// *************** 2 phase transfer. ***************
function doInitiateTransferCTI(pPhone, pAttachedData, pReason) {
	var formatedPhone = getPurePhone(pPhone);
	var url = initiateTransfer+'&phone='+formatedPhone;
	url = encodeURI(url);
	doAjax(url);
}

function doCompleteTransferCTI(pPhone, pReason) {
	var formatedPhone = getPurePhone(pPhone);

var url = completeTransfer+'&phone='+formatedPhone;
	url = encodeURI(url);
	doAjax(url);
}

function doReconnectTransferCTI(pReason) {
	var url = reconnectTransfer;
	url = encodeURI(url);
	doAjax(url);
}

// **************** Hold & Retrieve **************
function doHoldCallCTI() {
	var url = hold;
	url = encodeURI(url); //'&reason='pReason
	doAjax(url);
}

function doRetrieveCallCTI() {
	var url = retrieve;
	url = encodeURI(url); //'&reason='pReason
	doAjax(url);
}

// ************** Ajax Answers ****************
function cTIReturn(arrIndex){
	var response = '';
	if (eDealXmlhttpArr[arrIndex].readyState == 4) {
		response = eDealXmlhttpArr[arrIndex].responseText;

//Traitement de la reponse ...			
		if (response==okResponse){
			//OK, on ne fait rien
			//Trace à enlever
			//alert(response);
			eval(response);
		}else{
			//alert(response.substring(koResponse.length+1, response.length));
			//Trace à enlever
			//alert(response);
			eval(response);
		}
	}
}

// *************** Polling ****************
function startListen(){
	var periode = '<%=polInterval%>';
	dummyStuff=(new Date).getMilliseconds();
	//alert('polling');
	doAjax(genesysOperation+'poll&dummy='+dummyStuff+'&CallWindowName=uneInstance', cTIReturn);
	setTimeout('startListen()', periode);
}
</script>

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