<%@page import="com.edeal.frontline.services.cti.CTIServiceClient"%>
<%
	/******************************************************************************
 * Copyright (c) 2000-2004 e-Deal
 *
 * e-Deal S.A.
 * 55 rue Brillat Savarin
 * 75013 Paris
 * France
 *
 * T: +33 (0)1 53 80 80 30
 * F: +33 (0)1 73 01 69 77
 * http://www.e-deal.com
 * 
 * La diffusion de ce code source sous quelque forme que ce soit sans
 * l'autorisation de E-DEAL est interdite.
 *
 * Vous êtes autorisés à modifier ce code source uniquement pour votre usage
 * propre et sous réserve que les mentions de copyright demeurent intactes.
 *
 * Ce code est fourni en l'état. Aucune garantie d'aucune sorte, explicite ou
 * implicite n'est donnée. En aucun cas E-DEAL ne pourra être tenu pour
 * responsable des dommages pouvant résulter de l'utilisation de ce code
 * source.
 *
 * CVS Info for $RCSfile$
 *
 * $Revision$
 * $Author$                  $Date$
 ******************************************************************************/
%><%@page session="true" pageEncoding="UTF-8"
	import="com.edeal.frontline.*,java.util.*,com.edeal.frontline.navigation.*,com.edeal.frontline.helper.ActorBaseHelper"%>
<%@page import="com.edeal.frontline.helper.CTIHelper"%>
<%@taglib uri="http://www.e-deal.com/taglib/fl" prefix="fl"%>
<%!private String formatPhone(String pFmt, String pPhone) {
		String strResult = "";
		for (int i = 0, j = -1; i < pFmt.length(); i++) {
			char c = pFmt.charAt(i);
			if (c == '?') {
				for (j++; j < pPhone.length()
						&& !(((c = pPhone.charAt(j)) >= '0' && c <= '9') || c == '_'); j++)
					;
				if (j < pPhone.length())
					strResult += c;
			} else {
				strResult += c;
			}
		}
		return strResult;
	}%>
<%
	final org.apache.commons.logging.Log logger = org.apache.commons.logging.LogFactory.getLog(getClass());
	String contextPath = (String) session.getAttribute("contextPath");
	FlContext context = null;
	if (contextPath != null) {
		context = Frontline.getContext(contextPath);
	} else {
		context = Frontline.getContext(request.getContextPath());
	}
	DataDictionary dico = context.getDataDictionary();
	boolean isPostgreSQL = context.isDbPostgreSQL();
	boolean isOracle = context.isDbOracle();
	String pPhone = Utils.getRequestParameter(context, request, "phone");
	if (pPhone == null || "null".equalsIgnoreCase(pPhone)) {
		pPhone = "";
	}
	String pRef = Utils.getRequestParameter(context, request, "ref");

	if (pRef == null) {
		pRef = "";
	}
	
	boolean isDoCTIWindow = false;
	boolean isicomAppletCTI = false;
	boolean isCCACTI = false;
	try {
		CTIServiceClient cti = (CTIServiceClient)context.getServiceManager().getServiceClient(session, "CTI");
		if (cti != null) {
	String idService = cti.getProviderId();
	isicomAppletCTI = "isicom_applet".equalsIgnoreCase(idService);
	isCCACTI = "cca".equalsIgnoreCase(idService);
	isDoCTIWindow = !cti.useHideFrame();
		}
	} catch (Exception e) {
	}
	
	String actID = (String)session.getAttribute("actorID");
	boolean actHasCTILic;
	try {
		actHasCTILic = ((Boolean)session.getAttribute("actorHasCTI")).booleanValue();
	} catch (Exception e) {
		// Lic V3 version.
		actHasCTILic = context.getLicenceManager().actorHasSoftware(actID, CTIServiceClient.CTI_LIC_CODE, LicenceManager.LicenceType.PermanentLicence, null);
		
		session.setAttribute("actorHasCTI", new Boolean(actHasCTILic));
	}

	boolean isMasked = pPhone == null || "".equals(pPhone.trim());
	boolean isIdentified = false;
	boolean isUnknown = false;
//	boolean isUnknown = true;

	//String strActID = (String)session.getAttribute("actorID");

		
	FlRequest flRequest = new FlRequest(request);
	
	Vector vectObjs = (Vector) request.getAttribute("vectObjs");
	if (vectObjs == null){
	 vectObjs = new Vector();
	}
	
	Boolean isU, isM, isI;
	
	isU = (Boolean) request.getAttribute("isUnknown");
	isM = (Boolean) request.getAttribute("isMasked");
	isI = (Boolean) request.getAttribute("isIdentified");
	
	if (isU!=null) isUnknown = (isU).booleanValue();
	if (isM!=null) isMasked = (isM).booleanValue();
	if (isI!=null) isIdentified = (isI).booleanValue();
	
	String pCut = flRequest.getRequestParameterOrAttribute("cut");
	// DGE : ISI-COM applet telephony mode.
	// YGU: Do not show Isi-COM buttons if not necessary.
	boolean hasTelephonyAccess = false;
	String telephonyMode = "Auto";
	if (isicomAppletCTI) {
		telephonyMode = context.getContextParameter("CTI.Option.ISICOM_TelephonyMode");
		if (telephonyMode == null) telephonyMode = "Auto";
	}
	hasTelephonyAccess = (telephonyMode.equalsIgnoreCase("Auto"));
%><html>
	<head>
		<title><fl:getMessage code="L2025" alt="E-DEAL" /> CRM - <%= Utils.formatToWeb(pPhone, false) %></title>
		<link rel="stylesheet" type="text/css" href="<fl:webapp/>/css/common_css.jsp">
		<link rel="stylesheet" type="text/css" href="<fl:webapp/>/css/master_css.jsp">
		<link href="<fl:webapp/>/css/smalltabs_css.jsp" rel="stylesheet" type="text/css">
		<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/master_js.jsp"></script>
		<script language="javascript" src="<fl:webapp/>/js/format_tel.jsp"></script>
		<script language="javascript" src="<fl:webapp/>/js/utils.js"></script>
		<script language="javascript">
var pRef = '<%= pRef %>';

function doSelect(pObj, pID, pPhone) {
	pPhone = doEpurePhone2(pPhone);
	var url = '<fl:webapp/>/cti_popup.fl?type='+flEscape(pObj) + '&id=' + flEscape(pID) + '&phone=' + flEscape(pPhone) + '&ref=<%= WebUtils.urlEncode(context, pRef) %>';
	doAjax(url);
<% if (actHasCTILic) { %>
	<% if (isDoCTIWindow) { %>
		var ctiWin = window.open('', 'CTI');
		ctiWin.doAnswer(pRef);
	<% } else { %>
		doAnswer(pRef);
	<% } %>
<% } %>
}

// CCA: Not used
function openAnnuaire() {
	window.open('<fl:webapp/>/cti/annuaire.jsp', 'Annuaire', 'menubar=no,status=yes,toolbar=no,scrollbars=yes,resizable=yes,width=' + (screen.width * 3/4) + ',height=' + (screen.height * 3 / 4) + ',left=0,top=0');
}

// CCA: Invoked when the user clicks "Décrocher"
function doAnswerCall(pRef){
	alert("Entering in call.jsp#doAnswerCall(pRef=" + pRef + ")...");
	var doHold = document.getElementById('doHoldLink');
	alert("call.jsp#doAnswerCall(pRef=" + pRef + ") : var doHold = " + doHold);
	doHold.disabled = false;

	var doAnswer = document.getElementById('doAnswerLink');
	alert("call.jsp#doAnswerCall(pRef=" + pRef + ") : var doAnswer = " + doAnswer);
	doAnswer.href = 'javascript:doRelease(' + pRef + ')';
	doAnswer.innerHTML = '<fl:getMessage code="LFFFF" alt="Raccrocher" js="true"/>';

	alert("call.jsp#doAnswerCall(pRef=" + pRef + ") : will do window.opener.doAnswer(pRef=" + pRef + ")");
	window.opener.doAnswer(pRef);
}


function refreshSolicitant(cut){
	if (cut == '2'){
		_grid__Solicitant2_js_.callAjaxForHtml(_grid__Solicitant2_js_.getAjaxUrl(),{ "phone":'<%=pPhone%>',"ref":'<%= pRef %>' },false); 
	} else{
		_grid__Solicitant3_js_.callAjaxForHtml(_grid__Solicitant3_js_.getAjaxUrl(),{ "phone":'<%=pPhone%>',"ref":'<%= pRef %>'},false); 
	}
}

// Release for call for Isicom-applet CTI.
function doReleaseCall() {
<% if (isDoCTIWindow && actHasCTILic) { %>
	var ctiWin = window.open('', 'CTI');
	//alert('pRef : '+pRef+'!');
	ctiWin.doRelease();
<% } else { %>
	doRelease();
<% } %>
}

// CCA: nvoked when the user hangs up on the call
function doRelease(pRef){
	window.opener.doRelease(pRef);
	//window.close();
}

// Taken from cca_ratp
//Invoked when user wants to start a 2nd call
function doTransfert() {
	alert("Entering in call.jsp#doTransfert()...");
	var doHold = document.getElementById('doHoldLink');
	alert("call.jsp#doTransfert() : var doHold=" + doHold);
	doHold.disabled = false;
	
	var varLink = document.getElementById('doTransferLink');
	alert("call.jsp#doTransfert() : var varLink=" + varLink);
	varLink.href = 'javascript:doFinalTransfer()';	

	alert("call.jsp#doTransfert() : will do window.open('<fl:webapp/>/cti/select.jsp?phone=<%= WebUtils.urlEncode(context, pPhone) %>&ref=<%= WebUtils.urlEncode(context, pRef) %>', 'Transfert', 'menubar=no,status=no,toolbar=no,scrollbars=yes,resizable=yes,width=400,height=600'");
	window.open('<fl:webapp/>/cti/select.jsp?phone=<%= WebUtils.urlEncode(context, pPhone) %>&ref=<%= WebUtils.urlEncode(context, pRef) %>', 'Transfert', 'menubar=no,status=no,toolbar=no,scrollbars=yes,resizable=yes,width=400,height=600');
}

// Taken from cca_ratp
//Invoked when user wish to transfer one call to another (both already en ligne)
function doFinalTransfer() {
	window.opener.doTransferCTI();
	window.close();
}

function doTransferCall() {
	<%-- Delegates logic to CCA specific code if necessary. --%>
	<%
		if (isCCACTI) {
	%>
			doTransfert();
	<%
		} else {
	%>
			window.open('<fl:webapp/>/select_actor_cti.fl?ref=<%= pRef %>', 'SelectActorCI', 'menubar=no,status=yes,toolbar=no,scrollbars=yes,resizable=yes,width=500,height=600');
	<%
		}
	%>
}
function pickupPhone() {
<%-- Delegates logic to CCA specific code if necessary. --%>
<%
	if (isCCACTI) {
%>
	doAnswerCall('<%= pRef %>');
<%
	} else {
%>
<%		if (isDoCTIWindow && actHasCTILic) { %>
				var ctiWin = window.open('', 'CTI');
				//ctiWin.doAnswer(pRef);
				ctiWin.doAnswer('<%= pRef %>');
<% 		} else { %>
				//doAnswer(pRef);
				doAnswer('<%= pRef %>');
<% 		} %>
<% 
	}
%>
}

// Not used for CCA
// Consult / Transfer the call.
function doConsultTransfer() {
	window.open('<fl:webapp/>/select_actor_cti.fl?ref=<%= pRef %>&consult=true', 'SelectActorCI', 'menubar=no,status=yes,toolbar=no,scrollbars=yes,resizable=yes,width=500,height=600');
}

//CCA: Puts the current call on hold
function doHoldCall() {
	<%
		if (isCCACTI) {
	%>
	linkVar = document.getElementById('doHoldLink');
	linkVar.innerHTML = '<fl:getMessage code="L8180" alt="Reprendre" js="true"/>';
	linkVar.href = 'javascript:doRetrieveCall()';
	<%
		}
	%>
	window.opener.doHoldCall();
}

//CCA: Retrieves a call previously put on hold
function doRetrieveCall() {
	<%
		if (isCCACTI) {
	%>
	var linkVar = document.getElementById('doAlternateLink');
	linkVar.disabled = true;
	
	linkVar = document.getElementById('doHoldLink');
	linkVar.innerHTML = '<fl:getMessage code="LFFFF" alt="Attente" js="true"/>';
	linkVar.href = 'javascript:doHoldCall()';
	<%
		}
	%>
	window.opener.doRetrieveCall();
}

<%--
//CCA: Debug method
function showURL() {
	alert(window.location);
}
--%>

// CCA: Used to display the current call, plus the call on hold
var oldPhone = '<%= pPhone %>';
var newPhone = '';

// CCA: Switch between the call "en ligne" and the call on hold
function doAlternateCall() {
	window.opener.doAlternateCall();
	
	var tempPhone = oldPhone;
	oldPhone = newPhone;
	newPhone = tempPhone;

	var tdCallInfo = document.getElementById('tdCallInfo');
	tdCallInfo.innerHTML = '<fl:getMessage code="LFFFF" alt="Vous êtes en relation avec:" js="true"/> ' + newPhone + '. <fl:getMessage code="LFFFF" alt="N° en attente:" js="true"/> ' + oldPhone;	
}

// CCA: Called to indicate that we have started the transfer process,
// ie, we started a 2nd call
function secondCall(pPhone) {
	var linkVar = document.getElementById('doAlternateLink');
	linkVar.disabled = false;

	linkVar = document.getElementById('doHoldLink');
	linkVar.disabled = true;
	
	newPhone = pPhone;

	var tdCallInfo = document.getElementById('tdCallInfo');
	tdCallInfo.innerHTML = '<fl:getMessage code="LFFFF" alt="Vous êtes en relation avec:" js="true"/> ' + newPhone + '. <fl:getMessage code="LFFFF" alt="N° en attente:" js="true"/> ' + oldPhone;	
}

// Work only if not used in <body onload="doOnload"; else it is impossible 
// to switch between smalltabs, and no javascript error neither Java exception 
// occurs.
function doOnLoad() {

	// Refresh grid soliciteur
<%--
	alert("refresh grid soliciteur");
	var strUrl = _grid__Solicitant_js_.getAjaxUrl();
	var params={} ;
	params["phone"] = '<%= pPhone %>';
	params["ref"] = pRef;
	params["gridName"] = "Solicitant";
	params["cut"] = "";
	alert("url:"+strUrl);
	_grid__Solicitant_js_.callAjaxForHtml(strUrl,params,false);
--%>

  
	_grid__Solicitant2_js_.callAjaxForHtml(_grid__Solicitant2_js_.getAjaxUrl(),{ "phone":'<%=pPhone%>',"ref":'<%= pRef %>' },false); 

}
	

</script>
	</head>
	<!-- <body style="overflow: auto;"> -->
	<body style="overflow: auto;">
		<div id="object_css"
			style="top: 0px; left: 0px; bottom: 0px; height: 100%;">
			<fl:bigTabs
				objectTitle="<%=Utils.getMessage(session, \"L62BE\", false, true, \"Appel entrant\")%>">
				<table class="container" style="width: 100%; margin-top: 10px;">
					<tr>
						<!-- <td class="titrePartie" style="width: 100%" > -->
						<td id="tdCallInfo" class="titrePartie">
							<% if (isUnknown) { %>
							<fl:getMessage code="L62BE" alt="Appel entrant" /><%= isUnknown ? " inconnu&nbsp;&nbsp;&nbsp;&nbsp;N°" : ""%><%= (pPhone == null || "".equals(pPhone)) ? "&nbsp;masqué"  : pPhone  %>
							<% } else { %>
							<fl:getMessage code="L62BE" alt="Appel entrant" /><%="&nbsp;&nbsp;&nbsp;N°&nbsp;" + ((pPhone == null || "".equals(pPhone)) ? "&nbsp;masqué"  : pPhone) %>
							<% 
								} 
							%>
						</td>
					</tr>
					<tr><td class="ligne_separation_couleur"></td></tr>
					<tr><td class="ligne_separation">&nbsp;</td></tr>
					<tr>
						<%--
						<!-- ISICOM-applet specific logic. -->
						<!-- Telephony functions. -->
						<% if (hasTelephonyAccess) {%>
						<td style="width: 10%">
							<span class="button">
								<a href="javascript:pickupPhone()"><fl:getMessage code="L6430" alt="Décrocher"/></a>
							</span>
						</td>
						<td style="width: 10%"> 
							<span class="button">
								<a href="javascript:doTransferCall()"><fl:getMessage code="L6431" alt="Transférer"/></a>
							</span>
						</td>
						<td style="width: 10%">
							<span class="button">
								<a href="javascript:doRelease()">Raccrocher</a>
							</span>
						</td>
						<% } %>
						<!-- End of ISICOM-applet specific logic. -->
						--%>
						<td>
							<span class="button"> <a href="javascript:openAnnuaire();"><fl:getMessage
										code="L6205" alt="Annuaire" />
							</a> </span>
						</td>
					</tr>
					<tr>
						<td>
							<img src="icons/nav/spacer.gif" width="12" height="12">
						</td>
					</tr>
					<tr>
						<td>
						<%
							if (isCCACTI) {
						%>
								<a id="doAnswerLink" href="javascript:doAnswerCall(<%= pRef %>)"><fl:getMessage code="L6430" alt="Décrocher"/></a>
						<%
							} else {
						%>
							<span class="button"> <a href="javascript:pickupPhone()"><fl:getMessage
										code="L6430" alt="Décrocher" />
							</a> </span>
							<img src="icons/nav/spacer.gif" width="12" height="12">
						<%
							}
						%>
						<%
							if (isCCACTI) {
						%>
								<a id="doTransferLink" href="javascript:doTransfert()"><fl:getMessage code="LFFFF" alt="Transférer"/></a>
						<%
							} else {
						%>
							<span class="button"> <a
								href="javascript:doTransferCall()"><fl:getMessage
										code="L6431" alt="Transférer" />
							</a> </span>
						<%
							}
						%>
							<% if ( ("1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_GENESYSLOGGED))) 
			|| ("1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_ALGORIALOGGED))) ) { %>
							<img src="icons/nav/spacer.gif" width="12" height="12">
							<span class="button"> <a href="javascript:doRelease()"><fl:getMessage
										code="L7000" alt="Raccrocher" />
							</a> </span>
							<% }	 %>
							<% if (!isIdentified) { %>
							<img src="icons/nav/spacer.gif" width="12" height="12">
							<span class="button"> <a
								href="<fl:webapp/>/create_enterprise.fl<%= (pPhone!=null && !"".equals(pPhone)) ? "?EntPhone="+WebUtils.urlEncode(context, pPhone) : ""%>"
								target="_blank"><fl:getMessage code="L60D6" alt="Nouveau" />
							</a> </span>
							<% } %>
						</td>
					</tr>
					<% if ( ("1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_GENESYSLOGGED))) 
			|| ("1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_ALGORIALOGGED))) ) { %>
					<tr>
						<td>
							<img src="icons/nav/spacer.gif" width="12" height="12">
						</td>
					</tr>
					<tr>
						<td>
							<span class="button"> <a
								href="javascript:doConsultTransfer()"><fl:getMessage
										code="L7001" alt="Initier transfert" />
							</a> </span>
						</td>
					</tr>
					<% }	 %>
					<% if ( ("1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_GENESYSLOGGED)))
			|| ("1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_ALGORIALOGGED))) ) { %>
					<tr>
						<td>
							<img src="icons/nav/spacer.gif" width="12" height="12">
						</td>
					</tr>
					<tr>
						<td>
							<span class="button"> <a href="javascript:doHoldCall()"><fl:getMessage
										code="L7002" alt="Mettre en attente" />
							</a> </span>
							<img src="icons/nav/spacer.gif" width="12" height="12">
							<span class="button"> <a
								href="javascript:doRetrieveCall()"><fl:getMessage
										code="L7003" alt="Reprendre appel" />
							</a> </span>
							<img src="icons/nav/spacer.gif" width="12" height="12">
						</td>
					</tr>
					<% } else if (isCCACTI) {	 %>
						<tr>
							<td>
								<img src="icons/nav/spacer.gif" width="12" height="12">
							</td>
						</tr>
						<tr>
							<td>
								<a disabled id="doHoldLink" href="javascript:doHoldCall()"><fl:getMessage code="LFFFF" alt="Attente"/></a>
								<img src="icons/nav/spacer.gif" width="12" height="12">
								<span class="button"> <a href="javascript:doRetrieveCall()"><fl:getMessage
										code="L7003" alt="Reprendre appel" />
								</a> </span>
								<img src="icons/nav/spacer.gif" width="12" height="12">
								<a disabled id="doAlternateLink" href="javascript:doAlternateCall()"><fl:getMessage code="LFFFF" alt="Alterner"/></a>
							</td>
					<% } %>
					<tr class="ligne_separation">
						<td>
							&nbsp;
						</td>
					</tr>
				</table>
				<!-- show caller information; using grids -->
					<% if (!isMasked){
						if (isUnknown){ %>
 
				<fl:smallTabs name="NumApproch">
					<fl:sTab id="Sol2" onselect="refreshSolicitant(2)"
						title="<%=Utils.getMessage(session, \"L642E\", false, true, \"Numéros approchant à 2 chiffres\")%>">
						<div>
						<fl:grid name="Solicitant2" height="200" ajaxUrl="/list_solicitant.fl?cut=2"/>
						
						</div>
					</fl:sTab>
					<fl:sTab id="Sol3" onselect="refreshSolicitant(3)"
						title="<%=Utils.getMessage(session, \"L642F\", false, true, \"Numéros approchant à 3 chiffres\")%>">
						<div>
						<fl:grid name="Solicitant3" height="200" ajaxUrl="/list_solicitant.fl?cut=3"/>
							
						</div>
					</fl:sTab>
				</fl:smallTabs>

				<% } else { %>
 
				<fl:smallTabs name="Num">
					<fl:sTab hideLink="true" id="nume"
						title="<%= Utils.getMessage(session, \"M1009\", false, true, \"Solliciteur\") %>">
						<div>
							<fl:grid name="Solicitant2" height="200" ajaxUrl="/list_solicitant.fl"/>
							
						</div>
					</fl:sTab>
				</fl:smallTabs>

					<% }
	} %>
				<table class="container" width="100%" style="margin-top: 5px;">
					<tr>
						<td colspan="2" style="text-align: center;">
							<a href="javascript:window.close()"><img
									src="<fl:webapp/>/icons/ico/fermer_red_long.gif">
							</a>
						</td>
					</tr>
				</table>  
			</fl:bigTabs>
		</div>
	</body>
</html>