<%/******************************************************************************
 * Copyright (c) 2000-2004 e-Deal
 *
 * e-Deal S.A.
 * 55 rue Brillat Savarin
 * 75013 Paris
 * France
 *
 * T: +33 (0)1 53 80 80 30
 * F: +33 (0)1 73 01 69 77
 * http://www.e-deal.com
 * 
 * La diffusion de ce code source sous quelque forme que ce soit sans
 * l'autorisation de E-DEAL est interdite.
 *
 * Vous êtes autorisés à modifier ce code source uniquement pour votre usage
 * propre et sous réserve que les mentions de copyright demeurent intactes.
 *
 * Ce code est fourni en l'état. Aucune garantie d'aucune sorte, explicite ou
 * implicite n'est donnée. En aucun cas E-DEAL ne pourra être tenu pour
 * responsable des dommages pouvant résulter de l'utilisation de ce code
 * source.
 *
 *
 ******************************************************************************/%><%@page session="true" import="com.edeal.frontline.*, java.util.*,com.edeal.frontline.services.*,com.edeal.frontline.services.cti.*"%><%@ page import="com.edeal.frontline.services.cti.CTIService, com.edeal.frontline.helper.CTIHelper" %><%@ page import="com.edeal.frontline.AccessControlManager" %><%@ page import="com.edeal.frontline.ActorBean" %><%@ page import="com.edeal.frontline.services.cti.CTIServiceClient" %><%@ page import="com.edeal.frontline.navigation.FlRequest" %><%@taglib uri="http://www.e-deal.com/taglib/fl" prefix="fl"%><%final org.apache.commons.logging.Log logger = org.apache.commons.logging.LogFactory.getLog(getClass());
	FlRequest flRequest = new FlRequest(request);
	FlContext context = flRequest.getContext();
	DataDictionary dico = context.getDataDictionary();

	String strActID = (String)session.getAttribute("actorID");

	ActorBean actor = null;
	boolean hasCTIRole = false;
	try{
		actor = new ActorBean(strActID, context);
		hasCTIRole = actor.hasRole("CTI");
	} catch(Exception e){}


	boolean actHasLic;
	try {
		actHasLic = ((Boolean)session.getAttribute("actorHasCTI")).booleanValue();
	} catch (Exception e) {
		// Lic V3 version
		actHasLic = context.getLicenceManager().actorHasSoftware(strActID, CTIServiceClient.CTI_LIC_CODE, LicenceManager.LicenceType.PermanentLicence, null);
	}
	
	//if CTI is activated, the CTI window will pop up.
	//if not, it is hidden in the main frameset and the ActiveX control should not be loaded.
	boolean activateCTI = false;
		
	String pActivateCTI = context.getContextParameter("ActivateCTI");
	if (pActivateCTI != null && "true".equalsIgnoreCase(pActivateCTI) && hasCTIRole) {
		activateCTI = true ;	
	}
	
	CTIServiceClient cti;
	try {
		cti = (CTIServiceClient)context.getServiceManager().getServiceClient(session, "CTI");
	} catch (FlServiceException e) {
		cti = null;
	}
	
	//boolean activateCTI = (cti != null);	


	final String DEFAULT_VOCALCOM_CODEBASE = "";
	String javascriptToInclude = null;
	boolean isicomCTI = false;
	boolean isicomAppletCTI = false;
	// DGE : vocalcom add-on.
	boolean vocalcomCTI = false;
	boolean sibiloCTI = false;
	boolean isCCACTI = false;
	//**********Fin CCA***********
	boolean genesysCTI = false;
	boolean algoriaCTI = false;
	
	String serverURL = null;
	String idService = null;
	
	if (activateCTI) {
		try {
			if (cti != null) {
				javascriptToInclude = cti.getJavaScriptInclude();
				idService = cti.getImplementation().getProviderId();
				if ("isicom".equalsIgnoreCase(idService)){
					isicomCTI = true;
				} else if ("isicom_applet".equalsIgnoreCase(idService)) {
					isicomAppletCTI = true;
				} else if ("vocalcom".equalsIgnoreCase(idService)) {
					vocalcomCTI = true;
				} else if ("sibilo".equalsIgnoreCase(idService)){
					sibiloCTI = true;
					serverURL = cti.getImplementation().getOption("URL", "");
					if ("".equals(serverURL)){
						logger.warn("CTI SIBILO Error, option 'CTI.Option.URL' not initialised");
					}
				} else if ("genesys".equalsIgnoreCase(idService)) {
					// If the genesys agent is not logged in the activate cti variable is set to false.
					if (!"1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_GENESYSLOGGED))) {
						genesysCTI = true;
						activateCTI = false;
					}
				} else if ("algoria".equalsIgnoreCase(idService)) {
					// If the algoria agent is not logged in the activate cti variable is set to false.
					if (!"1".equals((String)session.getAttribute(CTIHelper.SESSION_ATTRIBUTE_ALGORIALOGGED))) {
						algoriaCTI = true;
						activateCTI = false;
					}
				} else if ("cca".equalsIgnoreCase(idService)) {
					isCCACTI = true;
				}
			} else {
				String CTIproviderClassName = context.getContextParameter("CTI.Provider");
				if (CTIproviderClassName != null && CTIproviderClassName.indexOf("Genesys") > -1) {
					activateCTI = false;
				}
			}
		} catch(Exception e) {
			logger.error("CTI Service Error : ", e);
			//javascriptToInclude = "";
			javascriptToInclude = null;
			activateCTI = false;
		}			
	}
	String telephonyMode = "Auto";
	if (isicomAppletCTI) {
		telephonyMode = context.getContextParameter("CTI.Option.ISICOM_TelephonyMode");
		if (telephonyMode == null) telephonyMode = "Auto";
	}%>
<html>
<head>
<%
	if (idService != null) {
%>
<title><fl:getMessage code="L2025" alt="E-DEAL"/> CTI <%=idService.toUpperCase()%></title>
<%
	} else {
%>
<title><fl:getMessage code="L2025" alt="E-DEAL"/> CTI </title>
<%
	}
%>
<link rel="stylesheet" type="text/css" href="<fl:webapp/>/css/common_css.jsp">
<link rel="stylesheet" type="text/css" href="<fl:webapp/>/css/master_css.jsp">
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/utils.js"></script>
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/cookie.js"></script>
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/edeal/libraries/jquery/jquery.js"></script>
<script type="text/javascript" language="javascript" src="<fl:webapp/>/js/ajax/ajax.js"></script>
<script language="javascript">
var telephonyMode = '<%=telephonyMode%>';
<%if (activateCTI && javascriptToInclude != null && actHasLic && hasCTIRole) {%>
	<jsp:include flush="true" page="<%=javascriptToInclude%>"/>
<%}%>


function doOnLoad() {
	<%if (activateCTI) {%>
		doOnLoadCTI();
	<%}%>
}

function doOnUnLoad() {
	<%if (activateCTI) {%>
		doOnUnLoadCTI();
	<%}%>
}

function doUnload() {
	if (eraseCookie) {
		eraseCookie('EdealCtiWindow');
	}
}

function addInteraction(pPhone,pObj, pID){	
		var strQuery = '&';
	
		if('Actor' == pObj) {
			if(pID == '<%=strActID%>') {
				strQuery += 'initIntActID=' + pID;
			} else {
				strQuery += 'initIntActID=<%=strActID%>;' + pID;
			}
		} else if('Person' == pObj) {
			strQuery += 'initIntPerID=' + pID;
		} else if('Enterprise' == pObj) {
			strQuery += 'initIntEntID=' + pID;
		} else if('Journalist' == pObj) {
			strQuery += 'initIntJouID=' + pID;
		} else if('Support' == pObj) {
			strQuery += 'initIntSupID=' + pID;
		} else if('Interaction' == pObj) {
			window.open('<fl:webapp/>/read_interaction.fl?id=' + pID, 'InteractionFrom', 'menubar=yes,status=yes,toolbar=yes,scrollbars=yes,resizable=yes,width=1024,height=768');
			return;
		} else {
			return;
		}
	
		var dt = new Date();
	
		strQuery += '&initIntDate=' + flEscape((dt.getDate() < 10 ? '0' + dt.getDate() : dt.getDate()) + '/' + ((dt.getMonth() + 1) < 10 ? '0' + (dt.getMonth() + 1) : (dt.getMonth() + 1)) + '/' + dt.getFullYear());
		strQuery += '&initIntTimeBeg=' + flEscape((dt.getHours() < 10 ? '0' + dt.getHours() : dt.getHours()) + ':' + (dt.getMinutes() < 10 ? '0' + dt.getMinutes() : dt.getMinutes()));
		strQuery += '&initIntTimeEnd=';
		strQuery += '&initIntStiID=<%=dico.getRefIdByCode("IntStiID", "DONE")%>';
		strQuery += '&initIntAtvID=<%=dico.getRefIdByCode("IntAtvID", "OUTPHONE")%>';
	
		window.open('<fl:webapp/>/create_interaction.fl?phone=' + flEscape(pPhone) + strQuery, 'InteractionFrom', 'menubar=no,status=yes,toolbar=no,scrollbars=yes,resizable=yes,width=1024,height=800');
}

// For CCA
function doCall(pPhone, pObj, pID) {
	doCallGlobal(pPhone, pObj, pID);
}

function doCallGlobal(pPhone, pObj, pID) {
	<%if (activateCTI) {%>
		doCallCTI(pPhone, pObj, pID);		
	<%}%>	
	
	addInteraction(pPhone, pObj, pID);
}

function doAnswer(pRef) {
	<%-- alert("Entering cti/cti.jsp#doAnswer(pRef=" + pRef + ")..."); --%>
	<%if (activateCTI) {%>
		<%-- alert("cti/cti.jsp#doAnswer(pRef=)" + pRef + ") will try to do doAnswerCTI(pRef=" + pRef + ")"); --%>
		doAnswerCTI(pRef);
	<%}%>
}

function doRelease(pRef) {
	<%if (activateCTI) {%>
	doReleaseCTI(pRef);
	<%}%>
}

// Direct transfer for Isicom-applet
function doDirectTransfer(pRef, pPhone) {
	<%if (activateCTI) {%>
		doDirectTransferCTI(pRef, pPhone);
	<%}%>
}

// Direct transfer.
function doTransfer(pRef, pPhone) {
	<%if (activateCTI) {%>
		doTransferCTI(pRef, pPhone);
	<%}%>
}

// Isicom-applet
function doTransferForm(pRef, pPhone, pobjID, pType) {
	<%if (activateCTI) {%>
		doTransferFormCTI(pRef, pPhone, pobjID, pType);
	<%}%>
}

// Isicom-applet
function doSendIdentification(entCorpName, perName, perFstName, pRef) {
	<%if (activateCTI) {%>
		doSendIdentificationCTI(entCorpName, perName, perFstName, pRef);
	<%}%>
}

// ************ 2 phase transfer. *******************
function doInitiateTransfer(pPhone, pAttachedData, pReason) {
	<%if (activateCTI) {%>
	doInitiateTransferCTI(pPhone, pAttachedData, pReason);
	<%}%>
}

function doCompleteTransfer(pPhone, pReason) {
	<%if (activateCTI) {%>
	<%-- alert("In doCompleteTransfer(pPhone, pReason) of cti.jsp ."); --%>
	doCompleteTransferCTI(pPhone, pReason);
	<%}%>
}

function doReconnectTransfer(pReason) {
	<%if (activateCTI) {%>
	doReconnectTransferCTI(pReason);
	<%}%>
}

// ************ Hold & retrieve a call. *************
function doHoldCall() {
	<%if (activateCTI) {%>
	doHoldCallCTI();
	<%}%>
}

// Specially for CCA
function doAlternateCall() {
	<%if (activateCTI) {%>
	doAlternateCallCTI();
	<%}%>
}

function doRetrieveCall() {
	<%if (activateCTI) {%>
	doRetrieveCallCTI();
	<%}%>
}

function doAlternate() {
	<%if (activateCTI) {%>
	doAlternateCallCTI();
	<%}%>	
}


function beforeunload() {
	//alert('Fermer cette fenêtre manuellement n''est pas conseillé');
}

</script>
</head>
<%
	if (activateCTI && actHasLic && hasCTIRole) {
		if (isicomCTI) {
	String ctiOnLoadString = "doOnLoadCTI(" + activateCTI + ")";
	//logger.debug("doOnloadCTI(doBlur=" + activateCTI + ")");
%>
<body onload="<%=ctiOnLoadString%>" onunload="doUnload()" leftmargin="0" topmargin="0" marginwidth="0" marginheight="0">

<object id="EDealCtl" classid="clsid:A15E094E-F670-4899-8339-7C46BFD7D266" codebase="edealCTI.CAB#version=1,1,0,0" width="100%" height="100%">
	<param name="LPKPath" VALUE="edealCTI.lpk">
	<param name="PopupUrl" value="<fl:webapp/>/receive_call.fl?">
	<param name="PopupProperties" value="menubar=no,status=no,toolbar=no,scrollbars=yes,resizable=yes,width=600,height=400">
	<param name="Dbg" value="True">
</object>
<br>
</body>
<%
	} else if (sibiloCTI) {
%>
<body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" onload="doOnLoad()" onunload="doOnUnLoad()">
	<div align="center">
		<applet width=1000 height=40 NAME="sibilo"
	   	    CODE="fr.appline.sibilo.agent.agentlight.client.LightWeightClient" ARCHIVE="./sibilo/lightagent.jar" MAYSCRIPT="true">
			<PARAM NAME="graphicConfiguration" VALUE="./sibilo/lightagent_graphic_config.xml">
			<PARAM NAME="numPortRequest" VALUE="1111">
			<PARAM NAME="server" VALUE="<%=serverURL%>">
			<PARAM NAME="lang" VALUE="fr">
			<PARAM NAME="country" VALUE="FR">
			<PARAM NAME="scriptable" value="true">
			<PARAM NAME="mayscript" value="true">
		</applet>
		<applet width=1000 height=90 NAME="stats" CODE="fr.appline.sibilo.agent.agentlight.statbar.StatBar" ARCHIVE="./sibilo/lightagent.jar">
			<PARAM NAME="nb_lines_agent" VALUE="2">
			<PARAM NAME="nb_lines_services" VALUE="1">
		</applet>
	</div>
</body>
<%
	} else if (vocalcomCTI) { 
	String ctiOnLoadString = "doOnLoadCTI()";
	//String ctiOnLoadString = "doOnLoadCTI2()";
%>
<body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" onload="<%=ctiOnLoadString%>"> <%-- onunload="doUnload()" --%>
<!--  <SCRIPT for="window" event="onload">
//window.onunload = unload;
//window.onbeforeunload = beforeunload();
//window.onresize = resize;	
//alert("loading");
</SCRIPT> -->

<div id="conteneur">
<%
	if (cti != null) {
%>
<object id="WSA_CTI_BAR" classid="clsid:D82F4AEA-E455-11D3-A715-204C4F4F5020"  codebase="<%=cti.getImplementation().getOption("VOCALCOM.URL", DEFAULT_VOCALCOM_CODEBASE)%>" width="800px" height="100px" >
</object>
<%
	} else {
%>
<object id="WSA_CTI_BAR" classid="clsid:D82F4AEA-E455-11D3-A715-204C4F4F5020"  codebase="<%=DEFAULT_VOCALCOM_CODEBASE%>" width="800px" height="100px" >
</object>
<%
	}
%>
<br>
<!--  <a href="#" onclick="javascript:doOnLoadCTI('true');">init</a>
<a href="#" onclick="javascript:doConnect();">login</a>
<a href="#" onclick="javascript:doLogin('24310','','20001');">login2</a> -->
</div>
</body>
<%
	} else if (isCCACTI){
%>
<body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" onload="doOnLoad()" onunload="doOnUnLoad()">
<%--
<object id="CCA" classid="clsid:95920304-7AFA-11D3-92BC-0008C799EBB1" width="100%" height="100%">
</object>
--%>
<%--
<object id="CCA" codebase="CCA_CTI.CAB#version=1,0,0,0" classid="clsid:C70F9DE0-C0D8-4BAD-BB76-FF779C1E67D4" width="100%" height="100%">
	<param name="PopupUrl" value="<fl:webapp/>/cti/call.jsp?">
	<param name="PopupProperties" value="menubar=no,status=no,toolbar=no,scrollbars=yes,resizable=yes,width=600,height=400">
</object>
<OBJECT ID="CCA"
CLASSID="CLSID:0F8C5E96-369D-4258-B40B-47AEE020AC89"
CODEBASE="CCA_CTI.CAB#version=1,0,0,0">
	<param name="PopupUrl" value="http://www.e-deal.com/">
</OBJECT>
--%>
<object id="CCA" codebase="CCA_CTI.CAB#version=1,0,0,0" classid="CLSID:0F8C5E96-369D-4258-B40B-47AEE020AC89" width="100%" height="100%">
	<param name="PopupUrl" value="<fl:webapp/>/cti/call.jsp?">
	<param name="PopupProperties" value="menubar=no,status=yes,toolbar=no,scrollbars=yes,resizable=yes,width=600,height=400">
</object>

<%--
<script language="jscript" type="text/javascript" for="CCA" event="">
</script>
--%>
</body>
<%
	} else if (cti != null && "algoria".equalsIgnoreCase(cti.getImplementation().getProviderId())) {
%>
<body onload="doOnLoad()" onunload="doUnload()">
	<fl:getMessage code="M710F" alt="Cette fenêtre est utilisée par le CTI ALGORIA. Merci de ne pas la fermer."/>
	<br>
	<br>
	<br>
	<img src="<fl:webapp/>/icons/3rdparty/Algoria.gif">
</body>
<%	} else if (activateCTI && isicomAppletCTI) { %>
<body onload="doCtiOnLoad()" onunload="doUnload()">
<div id="object_css" style="top: 0px; left: 0px; bottom: 0px; height: 100%;">
<fl:bigTabs ignoreList="true" objectTitle="ISI-Com CTI">
<APPLET codeBase='<fl:webapp/>/cti/isicom_applet/'
				 height='0'
				 archive='CTI.jar'
				 width='0'
				 code='CTI_Applet.class'
				 name='oCTIObject'
				 id='oCTIObject'
				 mayscript>
			</APPLET>
	<table style="width: 100%;" border="0" cellpadding="0" cellspacing="0" align="center">
		<tr>
			<td class="column2">
				<table class="data_column" cellpadding="0">
					<tr class="fieldline">
						<td class="dataLabel" style="text-align: left; width: 33%;">
							<fl:getMessage code="F6188" alt="Etat conn."/>
						</td>
						<td id="bConnexCTI" class="dataValue" style="width: 67%;"></td>
					</tr>
				</table>
			</td>
			<td class="separation"><div class="separation"></div></td>
			<td class="column2">
				<table class="data_column" cellpadding="0">
					<tr class="fieldline">
						<td class="dataLabel" style="text-align: left; width: 33%;">
							<fl:getMessage code="F6189" alt="Etat PCB"/>
						</td>
						<td id="bLibAppelDe" class="dataValue" style="width: 67%;"></td>
					</tr>
				</table>
			</td>
		</tr>
	</table>
	<br>
	<span class="dataLabel" style="width: 100%;"><fl:getMessage code="M610E" alt="Cette fênetre est utilisée par le CTI ISICOM. Merci de ne pas la fermer."/></span>
	<%-- Debug Clear Call testing
	<form action="#">
	<input type="text" name="disconref"><input type=button name=disconnect onclick="pcbCSTA_CLEAR_CALL(document.forms[0].disconref.value, '');">
	</form>
	--%>
	<br>
	<div id="ISICOM_DEBUG" style="display: none;">			
		<input name="numCall"></input>
		<BUTTON onclick="j_makeCall(document.getElementsByName('numCall')[0].value)" >Appeler</BUTTON>
		<BUTTON onclick="j_holdCall()" style="display:none;" id="BtnHoldCall">Mettre en attente</BUTTON>
		<BUTTON onclick="j_retrieveCall()" style="display:none;" id="BtnRetrieveCall">Reprendre</BUTTON>
		<BUTTON onclick="j_clearCall()" style="display:none;" id="BtnClearCall">Raccrocher</BUTTON> 
		<BUTTON onclick="j_trfCall()" style="display:none;" id="BtnTrfCall">Transferer</BUTTON>
		<BUTTON onclick="j_askCall()" style="display:none;" id="BtnAskCall">Decrocher</BUTTON>
	</div>
</fl:bigTabs>
<br>
<center>
	<a id="isicomDebugHref" href="javascript:activateDebug()"><fl:getMessage code="M610F" alt="Activer le mode debug"/></a>
</center>
</div>
</body>
<%-- *********** ANY OTHER CTI ******* --%>
<%-- CAUTION depending on the conditions in the else if statements, this block of code can be not reached --%>
<%	} else { %>
<body onload="doOnLoad()">
</body>
<%	} %>
<%} else { %>
<%-- *********** NO CTI DETECTED ******* --%>
<body onunload="doUnload()">
<script language="javascript">if (createCookie) { createCookie('EdealCtiWindow','1'); }</script>
<fl:getMessage code="L658C" alt="Le service CTI n\'est pas activé, ou vous n\'avez pas accès"/><br><br><br>
<table class="container" width="100%" style="margin-top: 5px;">
	<tr class="fieldline">
		<td colspan="2" style="text-align: center;">
			<a href="javascript:window.close()"><img style="border:none" src="<fl:webapp/>/icons/ico/fermer_red_long.gif"></a>
		</td>
	</tr>
</table>
</body>
<% } %>
</html>